F.A.Q.

We respectfully ask that you give the Spa a minimum of 24 hours notice if you must cancel an appointment. The full service(s) cost will be charged for any late cancellation or no-show appointment. A 48 hour notice is requested for multiple services or package appointments.

Our opening hours are 9 a.m. to 11 p.m. from Sunday to Thursday and 9 a.m. to Midnight on Fridays and Saturdays, rain or shine, year-round. We are closed December 25th. If you have a massage or a body treatment, we recommend you arrive 30 minutes prior to your appointment.

Please notify a spa professional before scheduling your appointment and they will suggest a plan that’s right for you.

A robe, slippers and lockers are provided for your convenience at the spa or you may choose to wear the robe from your room. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table.

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

If you have a gender preference, please advise the spa reservationist at the time of making your appointment.

Please leave all valuables in your room’s safety deposit box or the secured lockers in the changing rooms. Rela is not responsible for lost or forgotten valuables.

If you have a gender preference, please advise the spa reservationist at the time of making your appointment.

Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.